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Orders over $100 will receieve a free pair of Lucia hoops. More info Free shipping on all U.S. orders!

Frequently Asked Questions

FAQ

Is shipping delayed due to Covid or the supply chain strain?

We still process our orders as quickly as we always have. Typically, orders placed before 12 PM [PST] will be shipped out from us on the same day. How long it takes to get to you may vary due to the strain on postal and shipping services at the moment. You can typically expect to have your item delivered in 2-5 business days. However, to assure the item you want is in stock and ready to ship, we encourage you to get it while you can due to the strain on the supply chain.

How long will my order take to arrive?

You can expect your order within 3-5 business days when choosing regular shipping. Priority mail will take 1-3 business days depending on location. International orders typically arrive between 5-14 business days depending on customs and distance. Due to current delays and the slow down to USPS service, we recommend priorty mail if you're in a time crunch.

Do you ship world wide? What about customs fees?

We ship worldwide. We are not resonsible for custom fees on arrival to your destination.

Shipping questions

How do I go about returning an item?

Please review our return policy here and simply contact us via chat or email us at hello@maryluna.co with your order number and we will be happy to assist you!

How do I ship my item back to you?

First, review our return policy below and contact us with your order number. If your order is qualified for a refund, we will send you a free prepaid shipping label for you to adhere to your package.

How long does it take to get my refund?

Once your return has been received in eligible condition, we process the refund upon receipt though it may reflect in your account in 1-5 business days depending on your form of payment.

What if I want to exchange an item?

Just reach out to us with your order number and let us know the items you would like to exchange. We will send you a return shipping label for you to use to ship the item you want to exchange. Once we receive it, we will notify you and send out your desired item instead.

Returns questions

Is your jewelry tarnish resistant? Can I get my jewelry wet?

Our jewelry is finished with a tarnish resisting process that ensures that it won't turn on you. 

You can get your jewelry wet but we do recommend lightly drying of your pieces after they get wet to ensure that the tarnish resistant protective finish lasts as long as possible. Water isn't necessarily the culprit but like all metals, letting water sit and set on your pieces may compromise the luster of your piece. It's not something to really fret over, but we do advise to dry your pieces off with something soft if you can.

Where is your jewelry made?

Los Angeles + NYC
Items are either made in house or in collaboration with local manufacturers and jewelers. 

South Korea + China
We work closely with our trusted jewelers in these countries that help us produce pieces, ethically and as sustainably as possible. We are involved in every step of the process; from design, material testing and quality control to ensure our pieces are up to our standards and can be backed by our guarantee.

How should I care for my jewelry?

Your pieces are tarnish and water resistant but, jewelry is still delicate and we recommend treating it as such. Try to limit wearing your jewelry during activities that may compromise it. Avoid overexposure to chemicals and should you get your piece wet, no problem, just try to dry it off lightly afterwards. Please store your pieces in the provided Mar + Luna pouch or in a cool dark place when not in use. If you have any questions or issues, please reach out!

Is there a guarantee on my jewelry?

Our 18K gold vermeil items have a one year guarantee. We put these pieces through every test to ensure that they are both tarnish and water resistant. 

Our gold plated and gold filled items have also been tested for tarnish and water resistance but since these items are not quite as valuable as our gold vermeil pieces, we guarantee these for 6 months after purchase.

Do you offer repairs or custom pieces?

Yes, we offer repairs. Please email us with a photo of the item. We charge an $8 shipping fee for this service.

The turn around time for custom pieces is about 3 weeks. Design fees may apply depending on intricacy. Please email us so we can answer your questions and help design something for you!

How do you determine pricing?

We like offering pieces at different price points so that everyone can afford something special but our 
pricing is totally dependent on the intricacy/labor, metals and materials used.

For instance, our gold vermeil items are plated on sterling silver and coated with a thicker layer of 18k gold than our gold filled and plated pieces.

Most of our brass based items are plated with 14k gold and though it being an industry standard, brass is a more economic base metal to work with.

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