The turn around for lockets is usually 48 hours for them to be completed. Please make sure to submit your photo files in a timely manner so we can begin to work on your locket asap.

• Upon completion, you can expect your order within 3-5 business days when choosing regular shipping.
• Priority mail will take 1-3 business daysdepending on location.
• International orders typically arrive between 5-14 business days depending on customs and distance.
• We recommend upgrading your shipping at checkout if you're in a time crunch.

• You can expect your order within 3-5 business days when choosing regular shipping.
• Priority mail will take 1-3 business daysdepending on location.
• International orders typically arrive between 5-14 business days depending on customs and distance.
• We recommend upgrading your shipping at checkout if you're in a time crunch.

We ship worldwide. We are not repsonsible for custom fees on arrival to your destination or delays at customs processing.

Please review our return policy here and simply contact us via chat or email us at hello@maryluna.co with your order number and we will be happy to assist you!

First, review our return policy below and contact us with your order number. If your order is qualified for a refund, we will send you a free prepaid shipping label for you to place on your package.

Once your return has been received in eligible condition, the refund will be processed upon receipt though it may reflect in your account in 3-5 business days depending on your form of payment.

Just reach out to us with your order number and let us know the items you would like to exchange. We will send you a return shipping label for you to use to ship the item you want to exchange. Once we receive it, we will notify you and send out your desired item instead.

Our jewelry is finished with a tarnish resisting process that ensures that it won't turn on you. 

You can get your jewelry wet but we do recommend lightly drying of your pieces after they get wet to ensure that the tarnish resistant protective finish lasts as long as possible. Water isn't necessarily the culprit but like all metals, letting water sit and set on your pieces may compromise the luster of your piece. It's not something to really fret over, but we do advise to dry your pieces off with something soft if you can.

Los Angeles + NYC
Items are either made in house or in collaboration with local manufacturers and jewelers. 

South Korea + China
We work closely with our trusted jewelers in these countries that help us produce pieces, ethically and as sustainably as possible. We are involved in every step of the process; from design, material testing and quality control to ensure our pieces are up to our standards and can be backed by our guarantee.

Your pieces are tarnish and water resistant but, jewelry is still delicate and we recommend treating it as such. Try to limit wearing your jewelry during activities that may compromise it. Avoid overexposure to chemicals and should you get your piece wet, no problem, just try to dry it off lightly afterwards. Please store your pieces in the provided Mar + Luna pouch or in a cool dark place when not in use. If you have any questions or issues, please reach out!

Our 18K gold vermeil items have a one year guarantee. We put these pieces through every test to ensure that they are both tarnish and water resistant. 

Our gold plated and gold filled items have also been tested for tarnish and water resistance but since these items are not quite as valuable as our gold vermeil pieces, we guarantee these for 6 months after purchase.

Yes, we offer repairs. Please email us with a photo of the item. We charge an $8 shipping fee for this service.

Yes. The turn around time for custom pieces is about 5 weeks. Design fees may apply depending on intricacy. Please email us so we can answer your questions and help design something for you!